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Contents

Coming Down the Conflict Escalator

C = Cool Off

Deep Breaths
Relax Muscles
Talk to Yourself
Count Backwards
Leave

A = Agree to Work It Out Don't Escalate Further
Show Willingness
"Let's Talk It Out"
P = P.O.V. on the Problem Each Gives Point of View
Use "I Statements"
Use Active Listening
S = Solve the Problem Brainstorm Solutions
Choose a Win-Win
Decide How to Implement It

©1991 William J. K‑Teidler

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